The Group Sales Coordinator supports the Typhoon Texas group sales department in Pflugerville, Texas by assisting with organizing, scheduling, and hosting events while helping achieve sales goals for the Waterpark and Event Center. This role coordinates group events, park events, event center bookings, and birthdays while also handling administrative tasks such as contracts, bookings, calls, site visits, and logistics. The coordinator will communicate with guests and vendors to keep stakeholders updated on event details and related projects.

Responsibilities: 

• Research and qualify leads, build target lists, and conduct outbound calls/emails.
• Provide administrative support with contracts, bookings, logistics, and other tasks.
• Manage external communications and bookings for groups, birthdays, and rentals.
• Communicate interdepartmentally to ensure staffing and event timelines.
• Assist with event setup, coordination, and breakdown.
• Be present during events to resolve issues quickly.
• Collect Payment, update statuses, and record group details in systems.
• Prepare and submit reports as requested.
• Organize group/birthday packets with tickets and wristbands.
• Maintain event supplies and department inventory.
• Represent the company in associations, chambers, and community outreach.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable & Kind.
• Complete additional duties and special projects as assigned.

Qualifications: 

• Must be 18 years old.
• Must be proficient in Microsoft Office as well as basic computer skills & app-based technology.
• Must have TABC or willing to obtain certification.
• Must be able to work weekends, nights, and holidays.
• Must be able to multi-task and be flexible in a fast-paced environment.
• Must be able to bend, stoop, kneel, reach, and stand for prolonged periods of time.
• Must have excellent planning, organization, time and project management skills with keen attention to detail and self-sufficiency.
• Must have outstanding interpersonal and communication skills; ability to convey information clearly and concisely to clients and other departments.
• Must represent Typhoon Texas professionally, both internally and externally.
• May be required to be exposed to all types of weather.
• May be required to lift 20-50 pounds.
• Event coordinating experience desired but not required.

Description

The Maintenance Technician I or II at Typhoon Texas located in Pflugerville, Texas will be responsible for the basic repair and upkeep of all park facilities, ensuring the safety and functionality of our attractions and amenities. This includes but is not limited to buildings, pools, attractions, landscaping, irrigation, and concrete work.

Essential Functions

• Perform daily, weekly, and monthly inspections with high attention to detail to identify necessary repairs.
• Ensure all attractions and operating locations are properly maintained to run safely and keep ride downtime to a minimum.
• Perform routine maintenance and timely repairs, not limited to but including painting, carpentry, plumbing, equipment, attractions and buildings.
• Operate cleaning equipment for pools and slides following all safety protocols.
• Handle chemicals safely and responsibly with proper protective equipment.
• Collaborate with management to prioritize maintenance tasks.
• Maintain cleanliness and organization of shop and pump rooms.
• Report all facility issues that are not immediately repairable to leadership.
• Other duties as assigned.

Qualifications

• Must be 18 years of age.
• Must be able to move throughout the property to diagnose and repair building or ride issues.
• Must be able to work weekends, nights, and holidays.
• Must be able to multi-task and be flexible in a fast-paced environment.
• Must be able to work well with others and communicate effectively.

Physical Demands

• Able to lift, carry, push, pull, or otherwise move objects of at least 50 pounds.
• Able to walk or stand for extended periods of time.
• Bending, stooping, kneeling, reaching involved.
• Able to work outdoors in various weather conditions (including direct sun, hot/cold temperatures, rain, wind, etc.).
• Must be physically able to perform repairs when needed.

Preferred Skills

• Maintenance Tech I: Basic mechanical aptitude and skills.
• Maintenance Tech II: 2 years of verifiable experience in at least one of the following areas as an apprentice, journeyman, or manager: Building Maintenance, HVAC, Plumbing and/or Electrical.

Position Overview: 

Under the guidance of the Senior Operations Manager, the Assistant Operations Manager supports the operational responsibilities for the waterpark, ensuring that all departmental safety, training, and compliance responsibilities are executed with excellence for Typhoon Texas Austin Waterpark. This role requires strong operational and leadership skills to effectively guide team members in meeting guest experience expectations while achieving company goals and KPIs.

Position Responsibilities: 

• Ensure a team-focused and others-first mentality is always demonstrated to assist the business with exceeding community and corporate expectations by partnering with and supporting all team members.
• Manage direct reports while providing clear expectations for projects, goals, and daily operations to ensure all direct reports follow and/or enforce company and park policies. Shared by Park Leadership and/or outlined within the Typhoon Texas Code of Conduct, Appearance Policy, Pyek Playbook, and Employee Handbook.
• Assist in regular training, guidance, and instruction with excellence to each direct report, including but not limited to new hire/re-hire training, pre-season training, in-service training, as well as daily employee feedback.
• Responsible for assisting Human Resources to recruit, hire, train, coach, and discipline all direct reports.
• Support the Operations Admin to schedule all employees of the Operations team to be onsite in compliance with company standards, including before, during, and after compliance checklists.
• Assist all operations stated deadlines regarding opening and closing of the park, in and out of season.
• Assist in developing, executing, and holding accountable for comprehensive procedures for daily park cleanliness, attraction operations, training, safety, leadership expectations, and cleanliness with excellence.
• Assist in daily, weekly, and monthly inspections that are recorded in Mobaro. Be responsive and accountable for required completion and record retention of checklists, inspections, inventory, and timesheets.
• Ensure all Water Safety and Park Services positions meet excellent operational standards by regularly inspecting and auditing the team while coaching everyone to meet with excellence and expected results.
• Ensure all guest-facing areas, team member areas, back-of-house areas, and storage areas associated with Operations meet or exceed company cleanliness, inventory, and organization standards while resolving concerns in a timely fashion.
• Ensure all dispatch control systems, training equipment, daily equipment, and guest-facing furniture (chairs, tables, umbrellas, etc.) are properly maintained, inventoried, and serviced by prioritizing a proactive approach to ensure operating efficiency and safety for guests and employees with excellence. Report repairs using Mobaro.
• Review, understand, and ensure compliance with all local and national codes relevant to our area of business, including Model Aquatic Health Code, ASTM, Health Department, ADA Code, OSHA Code, Ellis & Associates, etc.
• Report facility issues that are not immediately repairable to the Senior Operations Manager and General Manager.
• Meet or exceed any assigned deadline with minimal supervision for all key responsibilities and properly report to your supervisor any deadlines that could possibly be missed.
• Other duties as designated by the Senior Operations Manager, General Manager, Vice-President(s), and/or President.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.

Qualifications: 

• Must be 18 years of age or older.
• Must obtain a Lifeguard License for Special Facilities and an Instructor certification through Ellis & Associates.
• Must be able to work in warm/humid settings and hot/humid weather for outdoor waterpark environments.
• Must be able to stand and walk for extended periods of time.
• Must be able to work weekdays, weekends, nights, and holidays while exposed to all types of weather.?
• May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
• Must be able to multi-task and be flexible in a fast-paced environment.
• Proficient in Microsoft Office as well as basic computer skills and app-based technology.?
• Able to obtain the following certifications: OSHA-10 Certification, CPO or AFO Certification. 

Education: 

• High school diploma or equivalent (GED) required; associate degree or additional continuing education preferred.

Position Overview: 

The Group Sales Manager, overseeing the Birthdays and Group Sales Department, is responsible for leading and executing all aspects of group, event center, and birthday party sales at Typhoon Texas Austin. This role manages a dynamic team and ensures exceptional guest experiences through proactive sales strategies, detailed event planning, and effective cross-departmental collaboration. The Group Sales Manager plays a critical role in driving revenue growth by identifying new business opportunities, building and maintaining strong client relationships, and ensuring the seamless execution of all group events. The ideal candidate is both results-driven and hospitality-minded—capable of leading a team, closing deals, and creating memories worth repeating all summer long for every guest.

Position Responsibilities: 

• Manage the sales of Typhoon Texas Austin’s event center, group events, and birthday parties.
• Partner with HR to recruit, hire, train, coach, and discipline Birthdays and Groups Team Members.
• Manage all aspects of scheduling for the Birthdays and Group Sales team, ensuring schedules comply with labor laws and budget guidelines.
• Follow booking guidelines and send timely, accurate proposals outlining client requirements, including pricing, catering, and day-of-event logistics.
• Obtain, document, and route all relevant details for booked groups including guest counts, catering needs, and billing.
• Monitor and maintain SOPs related to safety, sanitation, hospitality, event setup, execution, and service quality for all group and birthday events.
• Produce and analyze daily, weekly, monthly, and quarterly sales and performance reports.
• Create, update, and approve purchase request orders as needed.
• Attend corporate sales meetings and Senior Leadership Team (SLT) meetings.
• Maintain consistent weekly sales activities, including phone solicitations, outside sales visits, and follow-up communication.
• Collaborate with Pyek’s sales team to support and execute year-round special events.
• Enforce departmental and Typhoon Texas policies to ensure consistency across all operations.
• Solicit and respond to feedback from guests and team members. Follow up on concerns in a timely manner.
• Assist in planning and executing Signature Events.
• Generate business through proactive outreach, including telemarketing, networking, site tours, and cold calling.
• Set sales goals and create action plans to attract and retain business in targeted market segments.
• Engage with local chambers, industry associations, and community organizations to build relationships and generate leads.
• Follow up promptly on leads from phone calls, and other lead sources.
• Develop and implement effective sales strategies to grow revenue from both new and existing accounts.
• Proactively identify and address operational and equipment issues through collaboration, monitoring, and troubleshooting, ensuring timely reporting and resolution.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.
• Other duties as designated by the General Manager, Vice-President(s), and/or President.

 Qualifications: 

• Minimum of 3 years sales experience required.
• Must be able to stand and walk for extended periods of time.
• Must be able to work weekdays, weekends, early mornings, nights, and holidays.
• May be required to work in various weather conditions, such as direct sunlight, high temperatures, or rain.
• Must be able to lift, carry, push, or pull items weighing over 30 pounds as part of daily responsibilities.
• May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
• Must be able to multi-task and remain flexible in a fast-paced environment.
• Must be an effective communicator with strong written and verbal communication skills to deliver feedback, share analysis, and communicate updates across all levels of the team.
• Must be able to meet deadlines and maintain accuracy and professionalism in a high-volume, guest-focused environment.
• 2 years of industry experience (Water Park, Theme Park or other related entertainment) is preferred.

Education: 

• High school diploma or equivalent (GED) required.

Position Overview: 

Under the guidance of the Revenue Manager, the Assistant Food and Beverage Manager is responsible for overseeing the daily operations of the Food and Beverage Department, including menu planning, staff management, and budget control at Typhoon Texas Austin. This role ensures exceptional guest service and outstanding food quality throughout the park. The Food and Beverage Manager supports the Revenue Manager with various administrative, preparatory, and compliance-related tasks.

Position Responsibilities: 

• Manage the day-to-day operations of the Food & Beverage Department to ensure exceptional guest service and the achievement of departmental profitability goals.
• Ensure compliance with all health, safety, labor, food, and alcohol regulations. Conduct regular audits and safety checks to maintain standards.
• Ensure all food & beverage locations have the team members, supplies, training, and support needed to operate efficiently with a focus on leadership and team member development.
• Manage the food and beverage product lifecycles, including ordering, portioning, rotation, and cost control according to budgeting guidelines.
• Manage labor costs, coordinate staffing, and approve schedule templates to maintain operational efficiency.
• Create, update, and approve purchase request orders; assist with vendor bid process and maintaining documentation.
• Monitor, maintain, and approve the Food & Beverage Department’s safety, sanitation, and hospitality SOPs, recipe documentation, execution, quality controls, and other training materials as needed.
• Follow and enforce Pyek and Typhoon Texas policies and procedures ensuring consistency.
• Supervise the resolution of guest complaints and train leadership to ensure a positive guest experience.
• Oversee training, supervising, and evaluating team members and leadership to ensure operational efficiency.
• Audit food & beverage areas to identify opportunities that could enhance operations and guest satisfaction.
• Oversee monthly Food & Beverage inventory, ensure accuracy, and regularly assess product quality.
• Collaborate with the sales team to support and execute year-round special events.
• Assist with developing service programs, upselling strategies, and incentive initiatives to drive sales.
• Provide recommendations to increase revenue, improve profitability, and boost guest satisfaction.
• Partner with HR to recruit, hire, train, coach, and discipline Food & Beverage Team Members and Leadership.
• Proactively identify and address operational and equipment issues through collaboration, monitoring, and troubleshooting, ensuring timely reporting and resolution.
• Maintain and update POS systems, including menu item setup, pricing, mobile ordering, and digital menus.
• Conduct system checks and generate reports to verify operational accuracy and efficiency.
• Support front-line operations as needed, leading by example to maintain high service standards.
• Other duties as designated by the Revenue Manager, General Manager, Vice-President(s), and/or President.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.

Qualifications: 

• Must be able to obtain a Food Manager’s certification and TABC certification.
• Minimum of 4 years of food & beverage management experience required.
• Must be able to stand and walk for extended periods of time.
• Must be able to work weekdays, weekends, early mornings, nights, and holidays.
• May be required to work in various weather conditions, such as direct sunlight, high temperatures, or rain.
• Must be able to lift, carry, push, or pull items weighing over 30 pounds as part of daily responsibilities.
• May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
• Must be an effective communicator with strong written and verbal skills, able to deliver feedback, share analysis, communicate updates, and lead teams with a positive influence.
• Ability to meet deadlines, maintain accuracy, and professionalism with attention to detail in a high-volume, guest-focused environment, and perform job responsibilities accurately with minimal supervision.
• Strong analytical skills with expertise in product optimization and strategic purchasing.
• Proficient in Microsoft Office and experienced with POS and Inventory Systems.
• 4 years industry experience (Water Park, Theme Park, or other related entertainment) strongly preferred.

Education: 

• High school diploma or equivalent (GED) required; associate degree preferred.

The Group Sales Manager is responsible for building client relationships, generating sales, and soliciting new business. On a weekly basis you will assist in developing and facilitating the proposal process for clients including event pricing development, contract negotiations, and client presentations. As a pro-active sales manager, 80% of time is spent in active sales solicitation. Group Sales Managers are responsible for hitting a sales quota as assigned by the Director of Sales.

Duties & Responsibilities 

• Solicit new and existing accounts to execute sales contracts for the Typhoon Texas Katy location
• Generate new business through outside sales visits, networking, telephone solicitation, cold calling, and written communication
• Identify and target potential new clients within your assigned territory
• Obtain, document and route all necessary information on booked groups, including final numbers, catering and billing information through our customer relationship management system
• Leverage existing and new relationships to build partnerships and sell sponsorship packages.
• Work closely with the food and beverage, operations, and marketing teams to ensure successful execution of group events, corporate functions, and promotional campaigns
• Prepare and submit weekly and monthly reports on sales and lead progress
• Active involvement in industry associations, chambers and other local community outreach
• Stay informed about industry trends, competitor offerings, and potential market shifts to adjust sales strategies accordingly
• Complete other duties and special projects as assigned by management

Qualifications & Experience

• Minimum of two years of sales experience
• Excellent interpersonal skills in written and verbal communication
• Strong multitasking and organizational abilities in a fast-paced environment
• Proficient in Microsoft Office
• Sales experience in hospitality or a water park environment preferred but not required
• Experience with Tripleseat and RocketRez preferred but not required

Cowabunga Canyon is looking for a talented and motivated individual to fill the full-time position of Operations Manager. This person will be expected to drive the Aquatics experience for both Guests and Team Members through their initiative, safety-oriented behaviors, and commitment to creating a positive environment.

Duties & Responsibilities

The Operations Manager may be called upon to perform any or all the following functions:

• Responsible for managing the day-to-day operation of the Operations department. This includes safety/aquatic risk management, training, guest service standards, team member satisfaction, cleanliness, and facility upkeep.
• Responsible for the performance of approximately 200+ hourly lifeguards in addition to directly overseeing the respective leadership of the department.
• Assist in development of best practices and standard operating procedures for Cowabunga Canyon Operations department.
• Manages the supervisory management staff and hourly lifeguards by providing feedback on performance, performing annual performance appraisals, and providing development.
• Manages both the labor and non-labor budgets for the department, as well as works with the Finance team to develop the annual operating budgets.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Recruits, hires, and trains new team members.
• Updates and establishes department policies and procedures, training, and safety, as well as enforcing these and company policies.
• Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications / Experience

• Strong customer orientation.
• Demonstrated ability to lead people and get results through others.
• Ability to think ahead and plan over a one-to-two-year time span.
• Problem analysis and problem resolution at both a strategic and a function level.
• Ability to organize and manage multiple priorities.
• Bachelor’s Degree preferred.
• Advance/Basic computer proficiency.
• Excellent interpersonal and communication skills.
• CPO/AFO license.
• Required to obtain industry recognized CPO/AFO pool operators’ certificate within 12 months of employment.
• Ability to work weekends, holidays, and variable shifts.
• The mental and physical capacities necessary to perform the primary job duties include standing or long periods of time, walking distances, climbing, working in a small or confined space, and lifting to 25 lbs.
• Willingness to work in outside weather conditions to include extreme temperatures, wet and/or humid conditions.
• 1-3 years park operations supervisory experience required with 3-5 years of experience in water park industry or related professional area; or equivalent combination of education and experience.
• Experience with StarGuard Lifeguard program preferred.